IT Infrastructure Support Specialist

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Susquehanna Pacific Pty Ltd
  • 20 May 19

IT Infrastructure Support Specialist


Susquehanna International Group, LLP (SIG) is a global quantitative trading firm founded with an entrepreneurial mindset and a rigorous analytical approach to decision making. We are leaders and innovators in high performance, low latency trading. Our traders, quants, developers, and systems engineers work side by side to develop and implement our trading strategies. O ur Asia Pacific Headquarters is based in Sydney, where we have a team of over 130.

As an IT Infrastructure Support Specialist, you will use your knowledge of the corporate IT environment to provide a high level of support and customer service to our Sydney office. You will work with your colleagues both local and international to deliver projects and solutions within the APAC region.

In this role you will be exposed to a wide range of technologies from desktops and networks. You will need to be able to work with specialist engineers to assist in implementation, maintenance and support of all aspects of our IT infrastructure.

This role offers the opportunity to work in a rewarding environment for a trading firm that values technology and would suit an individual that enjoys delivering solutions and providing a high level of support.


  • Responsible for local end-user Infrastructure (Desktops, Phones, VC, Network etc)
  • Build and deploy according to company standards.
  • Provide support for business users

What we're looking for
  • Around 4 years' experience in supporting office technologies (eg Desktops, MS Windows, Phones etc)
  • Ability to self-motivate, identify issues and drive resolutions involving multiple teams
  • Excellent communication and collaboration skills
  • Great troubleshooting ability and logical thinking
  • Knowledge of the following technologies:
    • Microsoft Windows (7 & 10)
    • Microsoft Active Directory
    • MS Office Suites
    • Basic understanding of network concepts (routing/VLAN's/Firewalls/etc.)
  • Experience with Data Centre environments (racking and cabling) is an advantage
  • Some experience with networking, trading room environments and trading applications (Bloomberg, etc) would be an advantage.