General Manager - People & Culture, CX (12m FTC) General Manager - People & Culture, CX (12m FTC) …

Hays Human Resources
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Human Resources
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Human Resources
See job description for details
General Manager, People & Culture, Customer Experience (CX) job ,SME Professional organisation, Sydney 12m
Your new company
Hays HR Executive are proud to be exclusively partnering with a multi site Australian SME Professional Services organisation with their HQ based in central Sydney. The new role will report to the CEO as an independent contributor.

Your new role
The role as a GM of People & Culture, Customer Experience (CX) is a newly created role to manage and execute programs to improve engagement across the business and the building of capability to ensure improved customer engagement. This job reports to CEO, aligning HR strategy to the key objectives of the business. Note that this role sits separate from the HR Operations team which will manage the day to day BAU HR requirements.

Your responsibilities will include:
  • Define and execute a People and Customer Experience strategy which supports the achievement of the Group Vision and strategic business objectives.
  • Work with the CEO and Executive to develop and execute strategic initiatives to drive workforce evolution and staff engagement which supports achievement of the Group strategy
  • Manage the Group Employee Engagement program and drive/align culture outcomes
  • Identification and management of risk from a financial compliance, IR and WHS perspective
  • Manage the Group Customer Experience (CX) program and leverage it to improve the overall experience of customers
What you'll need to succeed
You will have a number of years experience operating a senior HR leadership role where you are designing and implementing employee engagement strategies and programs. Experience in L&D and building capability of customer service staff through customer experience (CX) upskilling would be beneficial. CX expertise is not a requirement of this job and can be learnt.

What you'll get in return
A challenging role where you can make a significant impact in the organisation. You will have visibility across the entire business and work very closely with a passionate CEO. The role will initially start as 12 months but could also be extended, or made permanent.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are experiencing a higher volume of applications than usual so please be patient in expecting a response. If there are any immediate urgent questions feel free to call William Prest.
If this job isn't quite right for you but you are looking for a new position, please connect with us for a confidential discussion on your career.

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Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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