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Executive Manager, Operations - Small Business

Commonwealth Bank of Australia Sydney, Australia
Posted 7 days ago Permanent Competitive
Executive Manager, Operations - Small Business
Do Work That Matters.
The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seek to understand the business and personal goals of business owners and use their expertise and specialist teams to provide tailored financial solutions.

Small Business Banking is a part of CBA Business Banking and provides in branch face-to-face and remote support to Small Businesses across Australia. In Small Business Banking, we cultivate strong connections with our communities and customers by building deep connections, having compelling proposition and exceptional Execution.

The Role.
The Executive Manager, Operations will be responsible for managing the day-to-day operations, including SLA management, budget management, continuously improving the risk and control environment, driving process and business efficiencies and ensuring regulatory compliance.

This team is committed to providing a seamless, high-quality experience for our customers, and as the Executive Manager of SBB Operations, you will be expected to fuel and lead our customer obsession mind-set to pro-actively identify area's and opportunities of improvement.

You will join the Small Business Extended Leadership Team and be an empowered representative of Operations at various Small Business forums. As Executive Manager you will provide executive stakeholder visibility of performance and ensure a single point of contact and connection between sales and service to create experiences our customers love.

Additionally, Small Business Operations serves as a key control function for Small Business, performing processes and controls to ensure adherence with obligations to support sustainable growth of the business long term.

On any given day you will:
  • Influence and collaborate between teams and programs of work, to ensure sound decision making and a focus on organisational wide outcomes
  • Lead versatile teams focussed across a suite of products within Small Business including the operational management of in-life customer requests, term lending maturities and discharges.
  • Manage our regulatory, compliance and contractual obligations while helping the business to reduce its overall risk exposure.

We're interested in hearing from people who have:
Proven leadership qualities and experience, with a track record in mentoring, developing and inspiring a high performing team. You will be skilled at promoting an inclusive culture where colleagues are engaged and that they feel proud to be part of.

You will also have:
  • Deep operational expertise with experience in the end-to-end lifecycle of business lending origination, maintenance, transfers, renewals, extensions and discharges.
  • Executive level stakeholder management skills will be required to enable the promotion of your team's ideas.
  • Strong track record of transformation and process re-engineering, including experience in driving projects/initiatives that lead to improved business standards.
  • Experience managing conflicting priorities and challenging of others where appropriate.

From here, the opportunities are endless

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 12/06/2024
Job ID  REQ212582
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