Customer Success Manager - Cloud Architect: Sydney
Introduction At IBM, Technical Solution Architects work to understand needs and then create complex high-quality solutions that make meaningful impact. You'll be responsible for overall leadership and delivery of the solutions from requirement gathering through implementation. You'll use your in-depth knowledge of leading-edge products and technologies along with industry and business skills to influence outcomes.
Your Role and Responsibilities - Be the face of IBM to the customer
- Journey a world leader in technology and consulting
- Work with a growing team of passionate Cloud and AI experts
As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.
The work will involve:
• Serve as a trusted technical expert for the customer's cloud migration and supporting adoption of Hybrid Cloud & AI Solutions
• Developing a growth plan to guide IT executive leadership through the changes needed to unlock the full value of hybrid cloud
• Lead technical conversations and show users how to get value out of their solutions
• Solution architecture design, fast prototyping that demonstrates value
• Identification of expansion opportunities
• Execute customer success plan to drive adoption post-deployment
• Bringing together multi-discplinary stakeholders towards a common goal
Required Experience:
• Demonstrate a history of success in technical solution roles such as consultant, pre-sales, technical account management, enterprise architect, or equivalent
• Technical understanding and hands-on experience with cloud architecture and associated frameworks
• Experience with modern enterprise software implementations
• Ability to drive adoption and re-use of solutions
Preferred Experience:
• Experience working with OpenShift & AI technology
• Experience working in B2B Enterprise Software
Attributes you possess:
- Analytical mindset and problem-solving skills
- Strong interpersonal relationship building and communication skills
- Can manage multiple customer accounts and projects simultaneously
The successful applicant must have the ability to work in Australia without the requirement of sponsorship.
APOrange
IBMReferred_AsiaPacific
Required Technical and Professional Expertise As above
Preferred Technical and Professional Expertise As above
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