Joining one of Australia's Big4Banks you are guaranteed a world of opportunity, learning and development. With fantastic support networks and unparalleled guidance from the wider team, this is a great opportunity to enter the world of banking and finance.
Your new role
In your role as a Customer Solution Specialist is to retain and increase loyalty of customers. Deliver on customer promises by adopting a positive relationship-based, customer centric approach that demonstrates passion for resolving customer enquiries, complaints and concerns using both reactive and proactive retention methods. Identifies root cause of customer cancellation requests and/or complaints and delivers solutions in line with general advice that are relevant to the customer's expectations.
What you'll need to succeed
- Previous customer retention and Contact Centre experience is desired
- Previous tele-sales experience (not essential)
- Financial services or general insurance experience within a call centre environment (preferred)
- Excellent written and verbal communication skills (preferred)
- The ability to build rapport, utilise negotiation and objection handling skills in customer interactions in order to retain at risk customers. (preferred)
- Proven experience in fast pasted working environments, preferably in sales, complaints or resolution teams (preferred).
Fantastic growth, development and training opportunities that stem across the whole bank. Great leadership team who value and listen to where you want to progress to from the very start of your contract
Predominantly WFH (only coming to the office once or twice a month) with all WFH equipment supplied
Opportunity to kick-start your career in one of Australia's biggest bank!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charley.martin@hays.com.au
LHS 297508 #2669062
About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.
Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.
Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.
