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Customer Service Specialist

Commonwealth Bank of Australia Sydney, Australia
Posted 7 days ago Permanent Competitive
Customer Service Specialist
Do Work That Matters .
CommBank's Home Buying Operations business is looking for Customer Service Specialist to join our Certifications team. Sitting within the Chief Operations Office (COO), Certifications is a team of dedicated professionals ensuring our customers home loans are settled and funded on-time and kept updated throughout the process.

Our teams focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers' needs.

The Role.
As a Customer Service Specialist, you assist our customers with ensuring all the documents and details required are in order for their home loan to settle. This includes collaborating with external- customers & stakeholders including Third-Party stakeholders (Solicitors and Brokers) to ensure the customer is constantly informed through the process and any missing or incorrect documentation is followed within allocated timeframes.

Our team pride ourselves on delivering timely and reliable settlement of home-loans for our customers and take ownership to ensure our customers receive the best quality service while going through the purchase or refinance of a new home. This includes providing updates direct to customers or third-party intermediaries throughout the process.

On any given day you will:
  • Provide superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and providing updates.
  • Get documents ready for the loan to be processed.
  • Identify opportunities to improve the processes within your team or work area.
  • Undertak investigations in respect to customer requests and/or as a result of transactional or exception-based issues.
  • Completing general administrative duties as required
  • Practising prudent risk management by identifying and responding to business risks

We're interested in hearing from people who have:
To be successful in this role, the ideal candidate should have:

  • Strong customer service knowledge and awareness and a desire to produce quality solutions for our customers
  • Knowledge and experience of the home lending/commercial lending process is beneficial.
  • High attention to detail and accuracy with skills covering excel and other office applications.
  • Strong work ethic with a team orientated outlook

From here, the opportunities are endless

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 19/06/2024
Job ID  REQ208900
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