Customer Service Specialist Customer Service Specialist …

Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 15 Jun 21
Competitive
Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 15 Jun 21
Competitive
Hays Accountancy & Finance
Customer Service Specialist
Entry level role looking for grads | Alexandria | $45-55k + super | Phone based Customer Service | Permanent
Your new company
Australia wide Renewable energy company cutting electricity bills by up to 90%!! Through renewable energy helping residents to save money and help the planet!

Your new role
We are currently seeking a Customer Service Specialist to join our Sydney team based in Alexandria. Reporting to the Sales Manager, a Customer Service specialist will be looking after all incoming communication coming into the business. This will involve talking on the phone and responding to emails that come through. The Role will involve working with multiple stakeholders in order to get a seamless and quick communication flowing through out the company on the customer side.
  • Responding to all inbound calls, taking note of the message and responding to them.
  • Managing the email addresses and looking after the incoming messages
  • Providing information to the correct departments and keeping a track of customer responses
  • Managing customers escalations
What you'll need to succeed
  • Able to manage time and escalations
  • Excellent Communication skills both written and verbal
  • Proficient with computer literacy
  • MS Office Competency
  • Passionate for customer service
  • Ideally looking for a graduate for this entry level role
What you'll get in return
  • Full-time position
  • Excellent location based in Alexandria - new & modern office
  • Supportive and encouraging environment - lots of training
  • Career progression opportunities
  • Casual but professional work environment
  • Social activities - dinners, drinks etc
  • A team of real people who are passionate about solar energy
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2514475
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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