For Recruiters

Customer Service Officer

Hays
Sydney, Australia
Posted 27 days ago Permanent Competitive
See job description for details
Permanent role with market leading insurance company - HYBRID - Parramatta
Your new company
This is an exciting opportunity to join one of Australia's leading insurance group in a permanent opportunity as a Motor Claims Consultant. In this role you be working in high performing team to effectively lodge and manage claims for customers. This role will be mostly work from home but will be based in the Parramatta office. This organisation prides themselves on their unique culture, interactive training, and employee benefits. The below shifts are available 7:15am - 8:00pm on an Open Availability roster:
  • Tuesday -Saturday (Weekend Loading)
  • Sunday - Tuesday (Weekend Loading)
  • Monday -Friday
Your new role
  • Deliver exceptional customer service while meeting policy requirements.
  • Working towards KPI's and providing the best outcomes for your customers.
  • Answering calls and providing support in each customer and responses within agreed timeframes.
  • Ensure accurate records of claims and effectively manage compliance.
  • Liaise with various internal and external timeframes in regard to claims.
  • You will always demonstrate a customer centric towards customers to ensure a seamless experience.
What you'll need to succeed
  • Previous experience managing claims not mandatory but desirable
  • A solid understanding and passion for the insurance industry.
  • Well-developed interpersonal skills and clear and professional communicator
  • Displays a drive for results and are outcome focused
  • Ability to prioritise and manage time effectively.
  • Highly motivated, reliable, and demonstrated decision-making skills.
  • Must be able to attend 5 weeks of training Monday - Friday before roster begins
What you'll get in return
  • Permanent position with extensive employee benefits
  • Full training and supportive environment, even through working from home
  • Hybrid role - Mostly work from home but based in Parramatta office
  • Amazing, supportive culture
  • Rewards and Recognition Program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to haley.zsolt@hays.com.au.

LHS 297508 #2680800
Job ID  2680800
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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