Customer Service Consultant Customer Service Consultant …

Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
See job description for details
Permanent role with market leading insurance company - HYBRID - Half work from homeKick start your career with Australia & NZ's largest General Insurer!

Your new company

One of Australia's largest insurance organisations who are now looking for multiple customer service experts to join their team located in Hurstville, Sydney. With primarily Work From Home paying an annual salary of $51,880 + Super + a performance based bonus. This organisation prides themselves on their unique culture, interactive training.

Your new role

In this role you will provide an exceptional customer experience and maximise sales/retention opportunities by identifying customer needs. Your duties will include but are not limited to:
  • Up sell and cross sell insurance products by linking customer needs with relevant products.
  • Manage a high volume of inbound calls from new and existing customers.
  • Connecting with your customer and asking relevant questions to understand their needs.
  • Use your conversational and problem-solving skills.
  • Drive for results and ability to work towards targets, including sales KPI's
What you'll need to succeed
  • To succeed in this role you will be a driven individual with a genuine customer focus to provide an outstanding and tailored service to every customer
  • Strong customer service background - hospitality, retail, contact centres
  • The ability to work in a fast-paced, high pressure and team-focused environment.
  • The ability to multi task and confidently manage multiple technologies.
  • A proactive approach and resilience to overcome customer objections.
  • An acumen for sales and confidence in being able to uncover customer needs.
  • Experience working towards targets
What you'll get in return
  • In return you will receive training, ongoing support and development with one of Australia's largest insurance organisations.
  • Competitive salary package + benefits.
  • Full-time permanent position
  • Monday to Friday, normal business hours, opportunities to work from home.
  • Opportunities to advance and develop your career.
  • Great location in Hurstville, right by the station.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Joanna Felton on 02 8226 9759.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2542694
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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