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Customer Engineer - New South Wales

NCR Corporation Sydney, Australia
Posted 8 days ago Permanent Competitive
Customer Engineer - New South Wales
About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

As one of our Field Service Technicians / Customer Engineers, each day will not look the same! Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to your Territory Manager and as a key member of our South Pacific Field Services team; you will undertake regular training in our virtual and hands on classrooms which enables fast learning and fosters an environment where you can stretch yourself and make an impact!

We are committed to growing the capabilities of our people, and a focus for us is to continue to build our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Career development and opportunities for growth and development is a focus for your leadership team.

Key Areas of Responsibilities:
  • Diagnose and Repair Automatic Teller Machines (ATMs), Networking equipment as well as other NCR products
  • Parts management and organisation
  • Continuous training online and in classrooms
  • Work autonomously in the field and office
  • May require prolonged travel, carrying and lifting tool kit and/or parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
  • Some interstate travel may be required

Basic Qualifications:

  • Must have PC hardware and software repair experience

Preferred Qualifications:

  • Electro-mechanical device repair and aptitude
  • Previous experience with ATM and SelfServe Checkout repairs
  • Network experience

To be successful for this role, you must have:

  • Passion for new technology
  • Willing to travel and complete service calls as assigned
  • Able to work autonomously, professionally and be an excellent communicator
  • Valid Australian State Drivers license
  • Strong Customer service skills
  • High attention to detail
  • A valid full time Australian working visa, Permanent Residence or Citizenship
  • Be in Australia and able to commence work within a 4 - 6 week period

What we offer:

  • Competitive salary package
  • Non-standard shift: Sunday-Thursday or Tuesday-Saturday, morning and/or afternoon/evening shift patterns
  • Ongoing training and development
  • Tool of trade vehicle (with some personal use)
  • Tools/Phone/Laptop
  • Permanent position

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."
Job ID  R0139096
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