Coordinator Client Councils Job Description
Rabobank Australia and New Zealand Group has an ambitious growth strategy and aims to be the bank with the highest level of client satisfaction in its target market. Our Banking for Food strategy provides a business framework around the pillars 'access to finance', 'access to networks' and 'access to knowledge'.
The Sustainability & Community Engagement Department combine a number of teams supporting Rabobank's business objectives in leveraging client participation through our 11 Client Councils and the integration of Rabobank's strategic value of sustainable development.
Client Councils within Rabobank have an essential role in relation to our co-operative history and values. We leverage the feedback from our clients to become a better bank. The Client Council network is the voice of the customer and we provide an opportunity to clients to give us feedback on strategy, products and services. In addition our clients share valuable information in relation to the most material matters in the industry and community. Key Responsibilities and Accountabilities:
- Support the Client Council Manager on continuously improving of the Client Council framework
- Report on Client Council data with the use of systems such as EventsAir and PowerBI
- Support the Client Council Manager in the preparation and follow-up of Client Council meetings
- Communication and promotion (internal and external) of Client Council related items, liaising with the Marketing and Communications departments
- Provide administrative support to the Sustainability and Community Engagement team
This is an opportunity for a talented and committed employee who would like to broaden their experience within the Community Engagement space. To be successful in this role, you will have:
Our Values, Vision, and Mission
- Strong written and verbal communication skills
- Ability to manage multiple projects simultaneously
- Change management
- Attention to detail
Rabobank Australia fully embraces inclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and valued for who you are. What we're proud to offer you: Rabo@Anywhere
is our hybrid way of working at Rabobank and for Australia, that means we have a blend of time working between the office and home. Wellbeing leave
. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives. Education Assistance Program
. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development. Parental Leave
that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave) Bonus and Additional Leave
. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave. Extra Insurance
. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance. Rabo Workplace Giving program
. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners. Rabobank Australia has recently recognised in LinkedIn's Top Companies 2023: The 25 best workplaces to grow your career in Australia. We are in extremely proud of this achievement, as it reflects the investment in our people, their growth and development. Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.