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Assistant Product Manager - Co-brand Partnerships

American Express Sydney, Australia
Posted 1 day ago Permanent Competitive
Assistant Product Manager - Co-brand Partnerships
Do you have a passion for Partnerships, product innovation and driving product results?

An exciting new opportunity has opened for an Assistant Product Manager to join our Airline Co-brand Partnerships and Product team within the International Card Services (ICS) Product organisation.

We're on a mission with our Co-brand Product Line Strategy, Product Refresh Roadmap, and high-profile strategic initiatives for delivering and maintaining exciting new products, features and benefits for our Consumer and SBS Co-brand customers.

Reporting into the Qantas Co-brand Partnerships Manager, you will be a key contributor to the delivery of the Consumer and Commercial Co-brands partnership plans to successfully drive acquisition, customer loyalty & profitable growth. The environment is fast-paced, and we need someone analytical, energised and commercially minded who will work closely with our Airline Partners and excited to grow as the Airline(s) Co-brands product line strategy evolves.

Key Accountabilities

Product & Partnership Management

• Key contributor to the Co-brand partnership plan activities and work closely with key stakeholders to ensure the business goals are achieved.

• Support execution of value proposition enhancements including design and launch of new product benefits to deliver market leading value for Co-brand Card Members.

• Project management and ongoing maintenance of Co-brand customer value proposition. Includes becoming a subject matter expert on the systems and processes between Amex and the Partner(s).

• Manage key stakeholder communications including Partner WIP's, Performance Dashboards and budget updates.

• Strong interpersonal skills to develop collaborative working relationships across Enterprise, and externally with our Airline Co-brand Partners.

• Lead with an external lens with regular monitoring and insights of the competitor product landscape.

• Support the Co-brand Partnerships team with additional priorities across Product and Partnerships as required.

Run the Business Activities

• Lead the day-to-day tasks and activities required to operate the Co-brand product and partnership such as points and enrolment queries, asset reviews, field enquires, audits and other technical requests.

Stakeholder Alignments

• Build trusted relationships with internal business units and Airline Partner to ensure alignment and delivery of key Co-brand initiatives and projects, within budget and timeframes. This will include Loyalty and Airline teams, Customer Marketing, Acquisition Marketing, Product colleagues, Project Management Office, Tech, Sales and Account Development, Risk, Compliance, General Councils Office and Servicing teams.

Qualifications and Experience required:

To be successful in this position you will require:

• Sustained experience in Product Management, Marketing execution, Project Management or Analyst experience.

• Experience working with external Partners is ideal.

• Demonstrated project management and execution skills including managing build, testing and go-to-market project milestones.

• Demonstrated analytical skills to measure & monitor projects and partnership performance.

• Strong communication skills (written and oral).

• Ability to meet deadlines with a proven track record of consistently delivering results.

• Demonstrated growth mindset with a strong customer orientation.

• Advanced excel experience.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job ID  24012000
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