Applications Support Consultant

  • Competitive salary
  • Sydney, New South Wales, Australia Sydney New South Wales AU
  • Permanent, Full time
  • Broadridge (Singapore) Pte Ltd
  • 21 May 18 2018-05-21

A fantastic opportunity with a leading provider of investor communications and technology-driven-solutions to banks, broker-dealers, mutual funds, and corporations globally.  Good exposure to a diverse range of clientele and operations in the financial services industry.  Join a proactive, fun loving and closely knit team in a dynamic, challenging and diverse environment.  Exciting career progression path that includes training, career and personal development plans.

Broadridge is a specialist process automation and operational risk management software and services company. We are a leading financial services organization, providing software and services to treasury, retail financial and securities markets. Our regional support team in Australia requires bright, dynamic individuals to join us for the following position below.

Key Responsibilities and Priorities General

 Involvement during the entire cycle of an implementation, from pre-sales, planning, client meetings, installation, documentation, sign-off to after sales support.

 Bring any potential customer service issues to the attention of the Manager.

 Maintain an up-to-date knowledge of all allocated products and technology.

 Act as a source of technical information for designated products within the company Client Support Services

 Provide 1st, 2nd and 3rdline support, managing the call through to completion ensuring the client is completely satisfied.

 Escalate problems/support calls that cannot be resolved to the Manager or product management as required and upgrade client software.

 Maintain and manage the call details and history within the Remedy call tracking system.

 Adhere to the published Call Escalation procedures

 Engage with Service Delivery, Development and QA leads to adopt Broadridge standard procedures and policies for the SDLC

 Provide consistent and timely status updates to the client and to internal management

 Prepare and submit to the Manager status reports of outstanding support issues/problems

 You will be required to form part of the 24 x 7 support team which requires you to carry a support

Job Requirements and Knowledge
 The role requires a person with good communication skills who possesses a confident, patient and courteous persona and be able to remain calm under pressure.
 A good knowledge of the Equities Trade Lifecycle
 Broad financial markets knowledge, ideally within Equities
 Effective writing skills.
 Good overall problem solving and troubleshooting skills is essential.
 Service oriented and be able to perform independently and collaboratively.
 A proactive attitude
 Strong interest in learning a wide variety of computer applications.
 Must have knowledge/exposure in
o Microsoft OS Systems (Windows 7, Server 2012 and above)
o MS SQL Server and Databases (SQL Server 2014 and above)
o Networking and communications
o Web server – IIS
 Experience in helpdesk/customer support
 Experience in the securities processing sector (mandatory requirement)
 Experience/understanding in accounting reconciliations
 Applicants with knowledge of ETO (exchange traded options) and options on equities will be at an advantage