Application Support Senior Analyst Application Support Senior Analyst …

Citi
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 17 Oct 21
Competitive
Citi
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 17 Oct 21
Competitive
Citi
Application Support Senior Analyst
Role Accountability
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation.
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing and deployment into production.
  • Engages in post implementation analysis to ensure successful system design and functionality.
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  • Ensures essential procedures are followed and helps to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Acts as advisor or coach to new or lower level analysts.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:
  • 5-8 years experience in an Application Support role.
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools.
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholde

Education:

  • Bachelor's/University degree or equivalent experience


Key Responsibilities:

• Production Support for Settlements and Asset Servicing functions of Securities services responsible to perform Incident/outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
• Investigation of incidents reported across a diverse range of applications within the Global Custody and Direct Custody and Clearing lines of business.
• Engagement with ITIL processes including Major Incident management, problem management, change management etc.,
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Preferable to have applied knowledge of Performance/Monitoring tools such as AppDynamics, Elastic Search, and ITRS/Geneos Monitoring.
• Confidently handle outage communication with stakeholders in Business and Operations.
• Excellent team player and able to operate without authority to navigate through teams and complex issues and Tasks.

Knowledge or experience of some of the following will be a distinct advantage:
• SQL Server - SQL, Stored Procedures
• Oracle or other RDBMS
• Database performance and tuning
• Unix/AIX
• Knowledge of MQ Series, NDM / IBM Connect::Direct
• Scheduling Tools (Autosys/Control M)
• ITRS Monitoring tool knowledge (preferred)
• AppDynamics (preferred)
• Knowledge of Cloud technologies (preferred)

• Ability to speak fluently in Korean (Not Mandatory) is an added advantage as we frequently interact with our colleagues from Korea.

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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