4 month fixed term contract for Customer Service Officer role Title
Customer Services Officer Your new role
Our client is seeking a dedicated and skilled Customer Services Officer
to join their team. As a Customer Services Officer
, you will be at the forefront of their commitment to outstanding service. Your role will involve engaging with customers and key stakeholders through various communication channels, utilising cutting-edge technology systems. If you're ready to make a difference and contribute to their success, read on! Your duties and responsibilities
Professional Customer Service:
- Provide professional, effective, and high-quality customer service to valued customers and key stakeholders.
- Utilize multiple communication channels (phone, email, chat, etc.) to address inquiries, resolve issues, and deliver accurate information.
Innovation and Support:
- Collaborate with internal teams to support innovative and customer-focused service initiatives.
- Contribute to processes that enhance overall support for retailers and stakeholders.
- Escalate and resolve incidents affecting retailers and other stakeholders in alignment with established business processes.
- Ensure timely resolution, minimizing impact and maintaining service levels.
- Maintain accurate and complete records of all customer interactions, transactions, and issue resolutions.
- Leverage technology systems effectively to document relevant details.
Trend Analysis and Reporting:
- Identify, analyze, and report on retailer issues and trends.
- Use data-driven insights to inform decision-making and process improvements.
- Develop strong relationships with internal and external stakeholders.
- Collaborate to enhance service delivery and address challenges effectively.
- Undertake other responsibilities as required to support team goals and organisational objectives.
Shift Hours and Operation:
What you would need to succeed
- You'll work on a 7-day rotating shift roster, with each shift lasting 8.3 hours.
- The work schedule follows a 9-day fortnight pattern, allowing for work-life balance.
What you need to do now
- Excellent communication skills across various channels.
- Tech-savvy with the ability to navigate multiple systems.
- Analytical mindset for trend analysis and reporting.
- Customer-centric approach with a focus on continuous improvement.
- Collaborative and adaptable in a fast-paced environment.
- Candidates with a busy contact centre experience will be highly regarded
If you are confident with your experience, please click on the 'APPLY NOW' link to send your updated resume to Katrina Raagas at Hays. Any queries call (08) 9265 9146. Please note, only successful candidates will be contacted.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people form diverse backgrounds to apply