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Customer Service Officer (4-month fixed term contract)

Hays Perth, Australia
Posted 9 days ago Permanent Competitive
See job description for details
4 month fixed term contract for Customer Service Officer role Title
Customer Services Officer

Your new role
Our client is seeking a dedicated and skilled Customer Services Officer to join their team. As a Customer Services Officer, you will be at the forefront of their commitment to outstanding service. Your role will involve engaging with customers and key stakeholders through various communication channels, utilising cutting-edge technology systems. If you're ready to make a difference and contribute to their success, read on!

Your duties and responsibilities

Professional Customer Service:
  • Provide professional, effective, and high-quality customer service to valued customers and key stakeholders.
  • Utilize multiple communication channels (phone, email, chat, etc.) to address inquiries, resolve issues, and deliver accurate information.
Innovation and Support:
  • Collaborate with internal teams to support innovative and customer-focused service initiatives.
  • Contribute to processes that enhance overall support for retailers and stakeholders.
Issue Resolution:
  • Escalate and resolve incidents affecting retailers and other stakeholders in alignment with established business processes.
  • Ensure timely resolution, minimizing impact and maintaining service levels.

Record Keeping:
  • Maintain accurate and complete records of all customer interactions, transactions, and issue resolutions.
  • Leverage technology systems effectively to document relevant details.
Trend Analysis and Reporting:
  • Identify, analyze, and report on retailer issues and trends.
  • Use data-driven insights to inform decision-making and process improvements.
Stakeholder Relationships:
  • Develop strong relationships with internal and external stakeholders.
  • Collaborate to enhance service delivery and address challenges effectively.

Additional Duties:
  • Undertake other responsibilities as required to support team goals and organisational objectives.
Shift Hours and Operation:
  • You'll work on a 7-day rotating shift roster, with each shift lasting 8.3 hours.
  • The work schedule follows a 9-day fortnight pattern, allowing for work-life balance.
What you would need to succeed
  • Excellent communication skills across various channels.
  • Tech-savvy with the ability to navigate multiple systems.
  • Analytical mindset for trend analysis and reporting.
  • Customer-centric approach with a focus on continuous improvement.
  • Collaborative and adaptable in a fast-paced environment.
  • Candidates with a busy contact centre experience will be highly regarded
What you need to do now

If you are confident with your experience, please click on the 'APPLY NOW' link to send your updated resume to Katrina Raagas at Hays. Any queries call (08) 9265 9146. Please note, only successful candidates will be contacted.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people form diverse backgrounds to apply
#2844734
Job ID  2844734
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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