Claims Service Consultant Level 2

Claims Service Consultant Levels 2 | Multiple locations

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

• Following the AAL Claims Management Process and adhering to AAL standards to minimize claim costs.
• Maintaining up-to-date knowledge of legislation affecting claims management and applying sound decision-making throughout the claim's lifecycle.
• Managing expectations and relationships with claimants, internal, and external stakeholders.
• Building and maintaining positive working relationships within the team and the broader business unit.
• Ensuring compliance with relevant regulations and providing timely, effective responses to customer needs, adhering to AAL phone standards.

About you

• Possess tertiary or industry-specific qualifications.
• Meet technical capability and competence standards for professional progression, including submission of a portfolio (for AAL employees).
• Experience in claims management across various general insurance product lines in a complex, matrixed organization.
• Excellent verbal and written communication skills, with proficiency in systems, software, databases, reporting, and communication tools.
• Proficient in planning, prioritizing, organizing tasks, and managing resources effectively; skilled in interpreting complex information and making informed decisions, with high attention to detail and error identification.

What's on offer

• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

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