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vIT Manager / Level 2 Support Engineer

Hays Melbourne, Australia
Posted 19 days ago Permanent Competitive
See job description for details
vIT Manager / Level 2 Support Engineer job available at MSP | Permanent | Melbourne South-East Your new company
A growing Managed Service Provider in Melbourne's South-East requires a Level 2 Support Engineer for a permanent opportunity commencing immediately, transitioning into a virtual IT Manager role. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.

Your new role
In this exciting role, you will be:
  • Managing a portfolio of 20 - 25 clients as an onsite level 2 resource.
  • Aligning clients' IT infrastructure to best practice standards set by the company.
  • Assisting the vCIOs in making recommendations to help improve the client's technical environment.
  • Conducting Technical Alignment Reviews and regular onsite visits.
  • Identifying risks and sales opportunities and providing recommendations to the vCIO.
  • Building and maintaining strong relationships with the assigned client base.
What you'll need to succeed
To be successful in your application, you will need:
  • Demonstrated experience in providing level 2 IT support.
  • Sound knowledge of Windows Server, Azure, Office 365, Exchange, SharePoint, Teams, VMware / Hyper-V and Network troubleshooting.
  • Experience with ConnectWise PSA, N-able RMM and IT Glue is advantageous.
  • Highly developed troubleshooting and problem-solving skills.
  • Experience working within a Managed Service Provider or Consultancy is preferred.
  • A tertiary education in Information Technology as well as Azure, Microsoft, ITIL, Cisco and VMware certifications are beneficial.
  • A current driver's license and vehicle.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered a great salary package. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to daniel.bertino@hays.com.au.
#2844896
Job ID  2844896
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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