UX Researcher, APAC & ME

Job Title
UX Researcher, APAC & ME

Job Description

Are you passionate about decoding user behaviour and transforming customer insights into impactful product decisions? At IG Group, we are on a lookout for a dynamic UX researcher to help us validate product ideas with our customers and turn customer insights into compelling product improvement opportunities that will delight the users. If you are driven by creativity, eager to make an impact in an environment that empowers you to work independently, we want to hear from you! Come and be a key player in our product development journey.

So, who are we?

Hello, we're IG Group. No, not Instagram - though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together

Your role in the team

You'll be a part of the Product team within the APAC & ME division, covering our clients in Australia, Singapore, and the UAE. You'll be working with an international team of specialists both remotely and from within our modern office in an atmosphere that's more tech company than financial services.

You'll be embedded within a team of Product, CX, Delivery and Design experts responsible for setting the product and delivery strategy for the division and working closely with technology teams to help deliver market leading investment and leverage trading products for our clients.

You'll also be helping to contribute to a culture of experimentation and iterative development at IG, helping us to enable us to deliver products that meet our clients' needs, and to quickly test, iterate and develop solutions that deliver innovation and help to continuously improve our existing offering.

What you'll do
User Researchers are key figures in the teams that help ideate, design, and deliver our products. They help develop a deep understanding of our customers - who use our products and services. Their findings allow their team to design and build better products more quickly and at lower cost and risk. And to continuously improve products, based on data and evidence.

As a UX Researcher, you will work in a multi-disciplinary team on a range of user research and strategic projects. You will work closely with our divisional Product team, APAC & ME commercial stakeholders and other client insights and data focused members of the division to help you produce your best work and to develop your skills.

As a UX Researcher you will:

• Report into the Divisional CX Manager and work with the divisional product team to plan, design, and conduct research with users to provide robust evidence for making decisions and to support the continuous improvement of our products.
• Help colleagues define and articulate research goals and user-centric measures of success.
• Carry out qualitative user research activities as your primary activity from recruiting participants, preparing discussion guides, moderating research sessions, and delivering actionable findings.
• Carry out quantitative user research as a secondary activity, from preparing and managing client surveys to supporting CX and tech teams with iterative test and learn activities with live clients (e.g., A/B testing, Beta testing)
• Work with the Divisional CX Manager to monitor continuous client feedback and CX and commercial performance metrics to help identify key client pain points and commercial opportunities.
• Support the divisional product and tech teams in turning research findings into actions.
• Champion our clients, and their needs, within the divisional product and tech community
• Lead rather than help colleagues define and articulate research goals
• Take as much insight as possible from client-facing teams

Who we're looking for

You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.

What you'll need for this role

Essential:

• At least 3+ years of experience as a UX researcher in software development
• Are confident and experienced using a range of qualitative user research methods to reveal actionable insights.
• Have experience owning the usability testing process, from participant recruitment and session facilitation to analysing, documenting, and communicating the resulting insights.
• Have some experience of quantitative user research methods, when to use those methods and how to apply them correctly.
• Recognise assumptions (including your own) and seek ways to try and invalidate them.
• Are an open, confident, and considered communicator and collaborator, able to present clear findings that colleagues can understand and use.
• Employ excellent analytical, and critical thinking skills in your work.
• Fluency in written and spoken English.

Desirable:

• Have experience working as part of a multi-disciplinary digital product team.
• Have some experience and understanding of user-centred design and delivery practices.
• Proficiency with collaborative design, prototyping and brainstorming tools (e.g. Figma, Miro, Airtable)
• Proficiency with survey management and design tools (Qualtrics, SurveyMonkey)
• Experience knowledge, or interest in the financial world.
• Fluency in spoken Mandarin Chinese, and written Simplified Chinese

How you'll grow

When you join IG Group, we want you to have more than a job - we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride.

The perks

It really is more than a job. We'll recognise your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off... the list goes on.

- Performance based incentives

- Flexible working hours and work-from-home opportunities

- Company contributions to insurance and medical plans

- Career-focused technical and leadership training

- Contribution to gym memberships and more

- Option to participate and create ESG initiatives based on IG Brighter Future Fund

- 2 additional days off a year for voluntary work

- 1 additional day off to celebrate your Birthday

- A state of the art office with breakfast bar and more

Number of openings
1