Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Melbourne, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to lead a high performing and customer responsive team. The position will involve supporting a team of R&RTW Case Managers who manage aportfolio of 0-55 week workers compensation claims by leading and supervising day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service.

The role will ensure portfolios are pro-actively and effectively managed in accordance with legislative requirements with a focus on achieving outcomes in line with scheme and internal performance measures.

This is a permanent, full time role based in our Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Ensure team members achieve performance and KRA targets as set out under the BU performance framework.
• Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
• Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
• Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
• Effectively manage team resources and priorities.
• Ensuring appropriate strategies are in place to maximise performance revenue, report and use the insights.
• Oversight of team budget expenditure, if required.

ABOUT YOU

• Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme preferred
• Demonstrated expertise in the management of claims
• Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents
• Leadership skills, including team building, coaching, performance management and change management
• Experience managing and developing teams within a personal injury environment

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.