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Systems Engineer

Computershare Melbourne, Australia
Posted 6 days ago Permanent Competitive
Systems Engineer
Job Description

Locations: Abbotsford - (Hybrid)

This is a hybrid position primarily based in Abbotsford. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare has an excellent opportunity for a talented Systems Engineer to join our team in Melbourne, focusing on Infrastructure support within our Technology Service Operations department. This role can truly help drive the business forward from a technical perspective. It will provide good exposure to global collaboration, an opportunity to receive industry-standard vendor-based training for upskilling and support for building leadership skills for your future career.

We are more than happy to offer hybrid working for individuals in Melbourne, although there may be times that we do ask you to visit the office to support projects and build relationships with the team.

A role you will love

As one of our Systems Engineers, you will be responsible for providing ServiceNow queue monitoring and 2nd and 3rd line technical Infrastructure support for all of CTS customers and clients, as well as enhancing customer experience through investigating and resolving system faults, enabling our customers to run their operations effectively. You will get the opportunity to be involved in many projects, guiding the team with technical queries and being the final point of contact for high-priority incident calls.

Key Responsibilities will include:
  • Management of day-to-day tickets related to Level 2 & 3 Windows Server issue
  • Occasionally be involved in a project working with Delivery Engineers
  • Accurately maintain system documentation, including change requests, technical and user guides, hardware and software asset and configuration registers, problem and resolution knowledge bases, and documentation produced during the system life cycle
  • Represent the team in the technical and business change approval meetings
  • Manage critical incidents during hyper care period of a certain line of business & que management
  • Participating in the On-Call roster within the Server/Platform team supporting high severity incidents

What will you bring to the role?

Required is an experienced Engineer with a solid background in current technologies. We are always looking for ways to improve our work; therefore, you'll be an innovative thinker with real attention to detail and a focus on continuous improvement.

You will be a supportive team player who can build effective working relationships with individuals across varying locations and levels of technical aptitude.

Essential skills:
  • Experience managing server workloads on virtual platforms such as VMWare ESX/vSphere and/or MS Hyper-V
  • Hyperconverged (Nutanix, CISCO UCS or similar)
  • Administering Active Directory, DFS, DNS, DHCP
  • Hardware Troubleshooting & Support

Strong knowledge of:
  • Experience managing server workloads on virtual platforms such as VMWare ESX/vSphere, Nutanix AOS and/or MS Hyper-V
  • Extensive experience:
    • Hyperconverged (Nutanix, CISCO UCS or similar)
    • Administering Active Directory, DFS, DNS, DHCP, vmWare
    • Hardware Troubleshooting & Support
  • Strong knowledge of:
    • Microsoft Power shell scripting
    • Enterprise Back-up solution (Rubrik or similar)
    • Network Technologies (Switching, Routing, Load balancing, etc)
    • Enterprise Antivirus Products (Crowdstrike, Trend or similar)
    • Storage technologies (Dell VMAX, Powermax etc highly regarded)
  • Relevant certifications, such as VMware, Microsoft, CCNA etc. is highly regarded
  • Relevant experience in Azure IaaS/PaaS is highly regarded
  • Knowledge of Threat and vulnerability management is highly regarded
  • A strong understanding of ITIL environments (Incident, Problem, Change Management)

Desired skills:
  • Prepare technical reports
  • Achieve innovative, efficient and effective delivery of Server/Platform product technology services to our internal and external customers.
  • Good understanding of other Infrastructure technologies
  • Work collaboratively, share responsibilities, provide backup support to other team members in the areas of infrastructure deployment, support and maintenance, and provide professional support to team members as required

This is a fantastic opportunity to join a team where you can grow and develop in an organisation with amazing career opportunities globally.

Come on board and join and amazing supportive team for a company with endless growth.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

#LI-KT1

#LI-Hybrid

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About the Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.
Job ID  300001005969742
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