Service Desk Engineer Service Desk Engineer …

Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Technology
See job description for details
L2 Service Desk Engineer job available | 100% remote work from within Melbourne | Permanent | Immediate start Your new company
A growing Managed Service Provider in Melbourne's East requires a Level 2 Service Desk Engineer to join its Managed Services team for a permanent role commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and 100% work from home arrangements.

Your new role
In this exciting new role, you will be:
  • Providing 2nd level remote support for 50+ clients.
  • Supporting a broad range of clients to resolve high level IT issues.
  • Performing technical support of servers, network and hardware.
  • Delivering a high level of customer service and communication.
  • Maintaining relationships with clients.
What you'll need to succeed
To be successful in your application, you will need:
  • Demonstrated experience of providing level 2 IT support in a client-facing environment.
  • Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Active Directory, Hyper-V, VoIP telephony (3CX preferred), Sophos, Datto and Autotask.
  • Highly developed troubleshooting and problem-solving skills.
  • Excellent communication skills, both verbal and written.
  • A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
  • Experience working within a Managed Service Provider.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. This role is available to be worked 100% remote from anywhere within Melbourne. Do not miss out!

What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to

LHS 297508 #2599891
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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