For Recruiters

Service Desk Analyst

Hays
Melbourne, Australia
Posted 13 days ago Permanent Competitive
See job description for details
Entry level / Junior Permanent position Growth Opportunity Stability and Great Salary.
Your new company
You will be joining an industry leader on food importer In Australia. based in the Melbourne CBD, working on exciting and innovative projects. Take the next step in your IT career by joining a unique, supportive, and collaborative team who are driven to succeed and develop new initiatives

Your new role
  • Provide technical support for business applications and Microsoft related technologies; Office 365, Windows Server and Active Directory.
  • Answer questions or resolve problems in person, via telephone, email or ticketing system.
  • Support for global remote connectivity solutions (RDS, Citrix, VPN).
  • Tier 1 technical support networking: WAN and LAN connectivity, switches, routers, firewalls, and security.
  • Respond to monitoring and alerting for company systems.
  • Purchase, track, configure and deploy hardware / software for end users including workstations, laptops and mobile devices.
  • Maintain existing business relationships with vendors / suppliers.
  • Assist with server and networking deployment and maintenance.
  • Maintain and develop documentation standard operating procedures, knowledge base articles, training materials
  • Ticket creation and management, including communication with users informing of incident progress, along with customer notification of impending changes and agreed outages.
  • Responsible for escalation of service or project issues that cannot be completed within service level agreements (SLAs).
  • Responsible for following all safety rules, policies, procedures and regulations, maintaining a safe workplace.
Performs other related duties as assigned.

What you'll need to succeed

  • Four-year degree in a relevant field or equivalent combination of education, certification and experience required.
  • Minimum two years of relevant experience in help desk/service desk role.
  • ITIL Foundation v3 or v4 certification preferred
  • Proficient in Microsoft technologies; Office and Microsoft 365, Windows desktop, and server OSes.
  • Experience with utilizing PowerShell
  • Experience with utilizing Active Directory
  • Experience with utilizing a ITSM or ticketing system
  • Methodical troubleshooting and diagnosis skills, and ability to match resources to technical issues appropriately.
  • Excellent time management and organizational skills with the ability to set priorities, meet deadlines and accomplish tasks.
  • Excellent interpersonal skills. Must be able to communicate effectively in a professional manner both verbally and in writing and work well in a team environment
  • PERMANENT RESIDENT - CITIZEN
What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV at laura.diaz@hays.com.au If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2685414
Job ID  2685414
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

More Jobs From Hays
Hays
Level 1 Service Desk Engineer
Hays
Melbourne, Australia
4 days ago Full time Competitive
Hays
Level 3 Service Desk Engineer
Hays
Melbourne, Australia
16 days ago Full time Competitive
Hays
ICT Service Desk
Hays
Melbourne, Australia
11 days ago Full time Competitive
Hays
Technical Team Leader
Hays
Melbourne, Australia
13 days ago Full time Competitive
Hays
IT Field Engineer
Hays
Melbourne, Australia
9 days ago Full time Competitive
Hays
IT Onboarding Engineer
Hays
Melbourne, Australia
19 days ago Full time Competitive
Hays
Network and Security Administrator
Hays
Melbourne, Australia
12 days ago Full time Competitive
Hays
Senior Systems Administrator - Level 3
Hays
Canberra, Australia
6 days ago Full time Competitive
Hays
System Technician (Level 1 Support)
Hays
Gold Coast, Australia
12 days ago Full time Competitive
Hays
Kofax Developer
Hays
Sydney, Australia
3 days ago Full time Competitive
Recommended Jobs
Hays
ICT Service Desk
Hays
Melbourne, Australia
Hays
Level 1 Service Desk Engineer
Hays
Melbourne, Australia
Hays
Level 3 Service Desk Engineer
Hays
Melbourne, Australia
Hays
Entry Level Credit Analyst
Hays
Brisbane, Australia
Hays
Assistant Accountant
Hays
Gold Coast, Australia