Senior Data Analytics and Insights Manager

Job Description

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

You will be responsible for using data to extract and subsequently communicate meaningful business insights related to adviser and client satisfaction with the North wealth administration platform. These insights will be used to drive informed decision-making to improve the overall satisfaction level of advisers and clients.

• Lead the development and maintenance of an adviser satisfaction propensity model that attempts to predict client and adviser satisfaction levels by identify key drivers of satisfaction.
• Lead the data insights work to support the development of an adviser persona & behavioural segmentation model using all available data from inside and outside the organisation.
• Support digital product managers & UX designer with insights & recommendations to understand and prioritise new features/ enhancements
  • Collaborate with product managers and other business stakeholders to understand clients and adviser opportunities or problem statement
  • Conduct data analysis across client behaviours using all available data sources (digital, transactional, call centre, communications, workflow etc)
  • Translate data findings into actionable insights that supports the functional enhancements
• Define and conduct ongoing reporting of objectives and key results (OKR) for platform project initiatives
  • Work with the product owners to understand OKR
  • Conduct data analysis to understand current state measures
  • Regular reporting and presentation of OKR to leadership team and broader project delivery squads
  • What's driving the trends
• Review market data and other industry research reports and summarise insights
• Key business owner of the Platform business analytics tools and data store definitions. Provide recommendations on best practice and stay abreast of the latest tools and trends.
• Provide regular reporting on adviser and client behaviours and trends, visualised through tools such as PowerBI
• Support the broader platform leadership team and business (including sales distribution, marketing, product) with general business reporting and analysis

What you will bring to the team

Ideally, you will bring the following experiences to this role:

• 5+ years relevant experience
• Degree in related field (eg Financial & Business, Data Science, Statistics, Engineering or a related field)
• Preferred experience in wealth management with and or advice industry (not mandatory)
• Preferred proficiency in programming languages such as Python or SQL
• Strong analytical skills and the ability to work with large datasets
• Excellent communication skills to convey insights effectively
• Acts autonomously on most decisions
• Applies strong understanding of a specialised discipline and basic to intermediate understanding of other disciplines
• Applies competent understanding of own Sub-Division and Division, the overall Group and its competitive environment
• Advanced understanding of functional area and a competent understanding of the overall firm and competitive environment
• Provides input into new products, processes, standards or business plans in support of BU/Group strategy, with some impact on results for a division
• Applies intermediate technical capability within some areas of a line of business/function within a BU
• Analyses difficult problems and issues; and improves or modifies existing methods and processes in own work area

You'll thrive here if...

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website> (insert link)

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.