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Senior Claims Officer - Public Liability

QBE Insurance Melbourne, Australia
Posted 5 days ago Hybrid Job Permanent Competitive
Primary Details
Time Type: Full time

Worker Type: Employee

Senior Claims Officer - Public Liability

Location: Melbourne, VIC

Type: Permanent Full Time

The opportunity

An opportunity for a Senior Claims Officer with Public Liability Claims experience.

Your new role

QBE Insurance currently have the opportunity for a Senior Claims Officer within the VIC/TAS Liability claims team. In this role, you will be responsible for managing a variety of claims in the Public Liability product areas.

This role is pivotal to the team's success, proactively supporting our claims philosophy and strategy, managing end to end personal injury, property damage and products liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:
  • Efficient management of the claims process, resulting in accurate completion and validation of claims
  • Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
  • Setting reserves and authorizing payments within scope of authority, settling claims in the most cost-effective manner
  • Contribute towards the achievement of divisional annual action plans/budgets and operational objectives
  • Proactively managing claims to achieve best customer outcomes and prevent escalations
  • Work with key internal and external stakeholders, including underwriting and sales teams, brokers, panel lawyers, other service providers, regulators, claimants, and their representatives
  • Ensuring compliance with relevant statutory guidelines and standards
  • Respond to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines
  • Happy to talk flexible working '
About you

To be successful in this role, you will have:
  • High level of technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims
  • Proven ability to understand and interpret relevant policy wordings
  • Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants
  • An understanding of the insurance industry, claims processes and the application of the General Insurance Code of Practice
  • Legal knowledge and/or legal background will be highly regarded
  • Ability to effectively collaborate, build and maintain strong client/customer relationships
  • Demonstrated analytical and negotiation skills, ability to interpret technical / investigation reports to make sound business decisions
  • Strong organisational skills alongside proven time management skills
About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
  • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 12 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:
  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021
Apply now!

APPLY NOW and let's make it happen!"

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Application Close Date: 14/06/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID  323973
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