Protect Senior Case Manager

Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at awaresuper.com.au

Your New Role

As the Senior Case Manager in our Protect team, atypical day in your role will involve managing and administering a portfolio ofescalated or disputed Death claims and provision of support and subject matterexpertise to the team and our members. This is an important role in our Protectteam as you will also act as the Trustee delegate for claim decisions andpayments.

Thisopportunity is open to candidates based in either Sydney or Melbourne.

How do you exceed our expectations?

To excel in this role, you will need significantexperience in life insurance claims, particularly Death claims. Your ability to manage disputedclaims, coupled with a strong understanding of legislative requirements forinsurance and claims, will make you stand out. Excellent communication skillsare essential, as you'll be liaising with both internal and externalstakeholders. Most importantly, a genuine care for our members is crucial.

In addition, you will have:

• Detailed expertise in the claims and underwriting process, with the ability to interpret policy rules;
• 3+ years' life insurance claims experience, preferably within a superannuation environment;
• Ability to engage distressed members/families in a professional and compassionate manner while maintaining objectivity;
• Resilience and proven ability to work under pressure in a changing work environment;
• Ability to make decisions independently based on the available information and facts;
• Strong attention to detail; and
• Proficiency in using registry systems to process and administer claims and payments.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

• Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You'll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.