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Product Support Specialist (Japanese)

Hays Melbourne, Australia
Posted 3 days ago Permanent Competitive
See job description for details
Excellent opportunity for a Product Support Specialist - Permanent job based in Mulgrave | Hybrid model*Only Australia PR / Citizen may apply as we will not be able to sponsor the visa*
Your new company
A global provider of enterprise software solutions - recognized as an industry leader and an innovator in the mobile management space and beyond.

Your new role
In this role you will,
  • Involve in telephone/email technical support (Level 2) for our software products
  • Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
  • Plan, prioritize and organize workload, consistently working within SLAs and KPIs.
  • Provide superior customer service regarding our MDM solutions.
  • Diagnose and solve application queries and answer customer questions
  • Use various devices to reproduce customer environments in order to troubleshoot issues
  • What you'll need to succeed
  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
  • Have understanding of computer networking principles
  • Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
  • MDM/EMM knowledge or experience is desirable
  • Knowledge in Airwatch / Intune or any other Access Management is desirable.
  • Be a team player with strong problem-solving abilities
  • Language requirements: English - native/ fluent AND Japanese - both verbal and written
  • What you'll get in return
  • Working in a global organisation where they develop and grow careers, you will be offered an excellent salary package.
  • This organisation prides itself on internal promotion and career development. Do not miss out!
  • What you need to do now
    If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Gopalakrishnan.subramanian@hays.com.au#2875668
    Job ID  2875668
    ABOUT COMPANY
    Sydney, Australia
    12100 Employees HR & Recruitment

    About us

    At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

    Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

    Looking for the right role for you? 

    At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

    Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

    Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

    Take the next step at hays.com.au

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