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Manager, Online Origination - Docklands VIC

National Australia Bank Melbourne, Australia
Posted 12 days ago Permanent Competitive
Manager, Online Origination - Docklands VIC
Manager, Online Origination - Docklands VIC

Job no: 793290
Business unit: Business and Private
Primary position location: 700 Bourke St, Docklands, VIC
Work type: Permanent Full time
Region: VIC- Melbourne CBD

  • Recognised as a top #3 employer on the 2023 LinkedIn Top Companies list to grow your career.
  • Be supported to grow your career at NAB
  • Be rewarded and recognised for the value you bring

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

You make NAB. You get it done for our customers and our communities. You're laying the foundations for NAB's future success. With a winning environment, together we'll grow, excel for our customers and feel proud to work at NAB.

It's a good time to see how you can grow your career as a Manager of our Online Origination Team.

The role:

  • Manage operations of team of ~40 Onboarding Specialists and their leaders in delivering high level of support for Micro & Small Business Customers introduced to NAB through self-serve Digital Onboarding
  • Team focus on supporting seamless handover from Digital to Human experience in BTA onboarding; drive growth through having Bank of Choice customer conversations to identify Everyday Business Banking referral opportunities
  • Cultivate referral networks, identifying potential customers and creating innovative strategies to expand customer base
  • Collaborate with key product areas on future design and strategic solutions

Your opportunity

  • Lead team of 27 G1 Bankers, 15 G2 Associates and 4 G3 Leads to deliver on business targets and provide high level of quality for customers. lead a function comprised of 4 teams with - 45 Staff.
  • Drive growth through referral initiatives, customer sourcing endeavors and development of sustainable solutions
  • Proactive collaboration and engagement with key stakeholders to identify, address and alleviate challenges across various processes and initiatives
  • Develop diverse team where people achieve their potential, a culture which fosters trust, collaboration and performance
  • Maintain strong operational excellence through use of AOM. Streamlining operations to enhance efficiency and create culture of continuous improvement while adhering to customer service level expectations

Leaders at all levels will be expected to ensure their teams are clear, capable and motivated:

  • Clear about purpose, values, goals and plans, expectations and processes, and the boundaries of ethical decision making
  • Capable with the right talent, time, tools and skills to do their work, with leaders expected to manage resources (people, budgets, assets and time) effectively and coach teams to build competence and confidence
  • Motivated by leaders who build trust, inclusive teams and a psychologically safe environment, track results, and provide clear follow-up and feedback.

The role and Day to day will include :

  • Change leadership
  • Aligns and Executes
  • Decision Quality -
  • People Leadership
  • Presentation skills
  • Speaks clearly about the importance of the customer; fosters a sense of urgency toward customer needs.
  • Advocates cross-functional analysis of problems, encouraging cooperation across functions on key decisions
  • Stakeholder management

Experience needed:

  • 5+ years people leadership experience
  • Capability development of onboarding bankers with targeted focus on AML/KYC
  • Strong knowledge and understanding of workflow tools and operational excellence
  • Results in delivering change and process improvement

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

Continue building your career at NAB
If you think this role is the right fit for you, we invite you to apply. As a valued internal colleague Nathan Povazan will be happy to have a confidential chat to you about your experience and interest in the role.

To avoid disappointment, you are encouraged to have a minimum of 18 months tenure in your current role and your people leader's endorsement to apply and participate in the selection process. If you require any adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert.

Advertised: 02 Apr 2024 6:00 AM AUS Eastern Daylight Time
Closing: 16 Apr 2024 11:55 PM AUS Eastern Standard Time
Job ID  793290
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