Manager - Front Office & Client Support Australia Manager - Front Office & Client Support Australia …

in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
See job description for details
  • Build your career your way
  • Join an organisation that supports diversity and equal opportunity employment
  • Be part of a company that promotes a flexible work environment
About The Role
Role Location: Melbourne
Role Type: Permanent, full time
Reporting to the Head of Client and Funding Support, the Manager, Front Office & Client Support Australia will support Australia Sales, Global sales and trading desks to achieve its annual budget by effectively performing the daily processing which includes trade booking, trade lifecycle management and efficient resolution of issues.
Some of the responsibilities include (but are not limited to):
  • Participate in rolling out the desks new sales initiatives such as new product approvals.
  • Support the sales team by providing post trade client servicing and assisting in client queries.
  • Work closely with the Sales and Trading desks as well as other enablement areas to identify and resolve issues for the business from front to back.
  • Execute post trade lifecycle activities whilst at the same time ensure pnl integrity and operations process/control adherence with execution
  • Identify and participate in the implementation of improvements to existing processes that minimise operational risk to the business and enhance the business’s client service offering.
  • Contribute to and perform User Acceptance Testing for all products and projects. This will include any new product initiatives, system enhancements, booking model revisions and workflow changes etc.
  • Work closely with the Sales and Trading desks as well as other enablement areas to identify and resolve issues for the business from front to back.
Daily tasks will include:
  • Manage trade lifecycle cancellations and amendments on behalf of the trading & Sales desk
  • Trade lifecycle management which includes exercise/expiry processes, structured rate fixing, terminations, novations etc.
  • Key escalation contacts for Global Markets Operations on all trade lifecycle issues and achieve remediation of these issues with Operations/Product Control/Business Execution
  • Build out straight through processing (STP) capabilities for the business and introduce process improvement initiatives to improve the efficiency and capabilities of the business.
  • Driving development and review of new and existing trade capture booking models for new product implementation.
  • Driving development of internal controls for trade capture models, mitigating operational risks through a proactive approach.
  • Documentation of procedures and controls across Front Office & Client Support activities
About You
To grow and be successful in this role, you will ideally bring the following:
  • Good knowledge of FX, Credit and Rates, and general middle office processes (fixings, rolls, expiries, exercising of trades).
  • Proficient in Excel.
  • Knowledge of Murex, Wall Street, Transactive and third party platforms including MarkitWire and market-wide used FX platforms is an advantage.
  • Well-organised, self-starter who can manage a range of competing priorities and projects.
  • An ability to be flexible in your daily work routine to cater to ad hoc investigations or reporting requirements.
  • Work on an individual basis but also to work as part of a larger global team.
  • Able to influence people to deliver outcomes.
  • Demonstrate a pro-active approach to problems and to seek answers and solution to problems, and to be confident to push back if necessary
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!
We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number AUS141775.

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