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Customer Service Specialist

Commonwealth Bank of Australia Melbourne, Australia
Posted 5 days ago Permanent Competitive
Customer Service Specialist
  • Role will be based in Melbourne
  • 50% WFH flexibility provided (initial training period may require more time spent in office)
  • Reporting to Manisha Kaluperuma

Team:

The Payments Service Utility (PSU) is a standalone Support Unit incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability for the Group.

In PSU Operations, Account & Transaction Support, takes pride in delivering high standards of service delivered to Business Units and distribution channels and is responsible for undertaking multiple processes for CBA and Bankwest Australia wide: (some noted below)
  • Bank Cheque/Cheque Direct Accounting (Reconciliation)
  • DDR stops and Claims
  • Unclaimed Monies
  • Loan Rejects
  • PBA Exception processing
  • CBA Salary Processing
  • CBA Manual AFT Processing
  • Evoucher Rejects

Role

The Customer Service Specialist maintains and builds productive relationships with their stakeholders, team and broader teams within the PSU. The candidate will also get an opportunity to engage other Business Units within the wider Group such as:
  • COO
  • Business & Private Banking
  • IB&M
  • Retail Bank
  • Products
  • Risk & Compliance
  • External customers
  • Brokers & other aggregators
  • CBA India
  • Other PSU/Group Operations team members

Experience/Qualifications / responsibilities
  • 3+ years of Banking experience
  • Standard and occasionally non-standard processing tasks.
  • Sound understanding of CommSee Banking Platform
  • Basic Knowledge of OPC applications
  • Point of contact for internal and external stakeholders regarding their requests, requiring a basic level understanding of key concepts and processes.
  • Basic knowledge and understanding of Standard Operating Procedures.
  • Quality, Productivity and/or Continuous Improvement focus
  • Workflow and time management.
  • Have a necessary understanding of CBA products.
  • Providing superior levels of service for internal and external customers
  • Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 14/06/2024
Job ID  REQ211953
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