For Recruiters

Customer Service Officer

Hays Accountancy & Finance
Melbourne, Australia
Posted 2 days ago Permanent Competitive
See job description for details
Customer Service | Utilities | CBD/WFH hybrid |Full Time Permanent position| $62,700 |The company
A disruptive energy innovator achieving significant compound growth with a vision to transform energy markets and customer experiences. Based in South Melbourne, the company operates across Australia. The company is known for its engaging and rewarding environment and for its investment in its people to achieve their aspirations.

The role:
You will perform your role with an emphasis on quality, accuracy, timeliness, compliance and excellent customer service that drives a process of continuous improvement in practices, outputs and to foster and develop constructive working relationships across the company. The 'can do, will do' persona is preferred.

Your Responsibilities:
  • Managing incoming calls and customer service enquiries by identifying and assessing customers' requirements
  • Providing accurate, valid and complete information to customer enquiries via phone and emails
  • Maintaining excellent customer service at all times
  • Monitoring and assigning accounts with outstanding debts to Collections team
  • Planning and implementing a course of action to recover outstanding payments
  • Finding, locating and contacting debtors via phone calls, emails and post to make enquiries on their payment status
  • Negotiating pay for deadlines or payment plans
  • Overseeing, handling and answering questions or complaints
  • Using CRM systems to keep detailed notes regarding conversations with customers and outcomes
Work Experience / Skills:
  • Customer Service experience
  • Excellent phone manners (previous experience preferred)
  • High attention to detail
  • Energy Industry experience in same or similar role (Desirable but not essential:)
  • An understanding of utilities sector rules & regulations (Desirable but not essential:)
  • Intermediate Excel skills (Desirable but not essential:)
  • Debt collection experience (Desirable but not essential:)
Benefits:
  • Working with great people
  • Significant career progression in a high growth company
  • Flexible Working Arrangements
  • Diverse and inclusive. When we bring all values and perspectives to the table and give everyone a voice, we foster an inclusive environment for our employees which empowers us to be more innovative for our customers
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Aimee Walsh

LHS 297508 #2670538
Job ID  2670538
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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