For Recruiters

Customer Service Officer

Hays Banking
Melbourne, Australia
Posted 7 days ago Permanent Competitive
See job description for details
FT Permanent position | Scoresby location | Financial Service Industry | 6 weeks training program | ASAP start
Your new company
At Hays we continue to support our global and local clients within the Financial Services industry. We are seeking multiple Customer Service Representatives to join our client in their Melbourne office located in the Eastern Suburbs to commence on late June.

If you're a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go, and you'll be working in a hugely supportive environment.

Your new role
  • Engage with your customers to provide answers about their car loans and Insurance
  • Retain Customers by connecting them to their local dealership
  • Co-ordinate payment arrangements where necessary
  • Refinancing residual and balloon payments for loans approaching maturity
  • Show an Understanding of all compliance requirements when dealing with Customers
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
  • Contribute towards changes to improve our business.
What you'll need to succeed
  • Able to work on a rotating roster of 8am - 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • You will ideally have relevant contact centre experience or a strong background in retail or customer service
What you'll get in return
  • Competitive base salary $56-$58k +super
  • Free and secure onsite parking
  • Collaborative team environment
  • Industry renowned training
  • Fantastic leadership and management team
  • No weekend work
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jennifer Culham

LHS 297508 #2607319
Job ID  2607319
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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