For Recruiters

Customer Service Officer

Hays Banking
Australia, Melbourne
Posted about 12 hours ago Permanent Competitive
See job description for details
A opportunity to commence a career in the finance industry, with plenty of chances to learn and grow.Your new company
This International company is a leader in several industries, their recovery service team is looking for multiple people with call centre or retail experience to join their team. Your new office will be located in in the Eastern Suburbs of Melbourne. If you're a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you'll be working in a hugely supportive environment.

Your new role
  • Engage with your customers to provide answers about their car loans and Insurance over the phone
  • Retain Customers by connecting them to their local dealership
  • Be the first point of call for their customers with any queries or issues
  • Accurately input information and data
  • Co-ordinate payment arrangements where necessary
  • Show an Understanding of all compliance requirements when dealing with Customers
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
  • Contribute towards changes to improve the business.
What you'll need to succeed
  • Customer service experience and a passion for working with people
  • Able to work on a rotating roster of 8am - 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • Ideally have contact centre experience but not essential
  • Have excellent computer skills
  • You will need to be able to drive and have access to a car
What you'll get in return
  • Competitive salary package
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Fantastic leadership and management team
  • Rotating Roster 8am-8pm with work from home flexibility after a 7-week training onsite.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Harley Lau

LHS 297508 #2626699
Job ID  2626699
ABOUT COMPANY
Australia, Sydney
12100 Employees HR & Recruitment

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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