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Customer Service Officer | St Kilda Road | Insurance company | 8.30-5pm | Full Training Your new company
This is a small, yet established, insurance organisation who have been assisting Australians for over 100 years.
They enjoy a low staff turnover and being member-owned funnel their profits back into members and charitable endeavours. They are seeking an administration assistant for an entry level job. Your new role
What you'll need to succeed
- Provide high level of customer service
- Supporting clients and customers with enquiries on products & policies.
- Manage customer complaints in a timely, professional, and efficient manner
- Liaising with key stakeholders.
- Maintain detailed knowledge of multiple funds' benefits, features, and conditions.
- Processing policy transactions and maintaining member records.
- Maintain a detailed understanding of systems, processes, and procedures.
- Running reports and assisting with analysis for clients.
- Ad hoc administrative tasks.
- Strong customer service skills.
- Excellent communication skills, both verbal and written.
- Excellent judgement and problem-solving skills.
- Understanding of Australian Financial Service Licence.
- Ability to meet deadlines and high attention to detail.
- Experience in Microsoft Office suite. Proficient in Excel
What you'll get in return
- Finance or insurance industry knowledge.
- RG146 qualification (or willingness to obtain it).
- Experience in working with unitised funds.
- Experience working in an APRA regulated life insurance company.
- Experience using Garradin (member system) and/or MYOB Advanced.
What you need to do now
- Friendly, supportive team
- Full training
- Salary + Bonuses including birthday and end of year gifts
- 8.30-5pm Mon- Fri working hours with no expectation of overtime.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Samantha.Leeson@hays.com.au
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508