Client Support Specialist Client Support Specialist …

ICE Data Services Australia Pty Ltd
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 02 Dec 21
Competitive
ICE Data Services Australia Pty Ltd
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 02 Dec 21
Competitive
Posted by:
Parul Kochery • HR Manager, APAC
Posted by:
Parul Kochery
HR Manager, APAC
ICE Data Services has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms. Connect with us and be part of our growing team.

Our team in Melbourne is growing!  We have a new role in Client Support focused on Fixed Income Analytics products. 

Our Values:

  • Collaboration - We work as one team focused on a common set of objectives and committed to each others success
  • Problem Solving - We focus on identifying and solving our customers' needs and make well-informed, quick decisions
  • Communication - We communicate clearly, constructively and frequently
  • Integrity & Professionalism - We hold ourselves and each other to the highest standards
  • Leadership - We lead by example

The role:

  • Customer specific processing and support for ICE Data Services clients 
  • Provide excellent customer care 
  • Assist in implementation and set up of new accounts and projects
  • Analyze, research, and respond to client queries in fast paced environment via phone and email 

What you learn:

  • about a variety of market players in the financial markets
  • deep knowledge of system workflow processes, including moderate understanding of key product features
  • knowledge in security modeling, training and support as needed
  • develop relationships with internal international and locals teams including Product, Quality Assurance, Data and Development to resolve client concerns

Knowledge and Experience

  • Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science

Working days

  • Working days - Tuesday through Saturday from 10am to 7pm (Australia time)
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