Client Service Delivery Manager, GFS Client Service Delivery Manager, GFS …

Northern Trust Company
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Northern Trust Company
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Client Service Delivery Manager, GFS
Who we are
Northern Trust is a preeminent global financial institution that provides asset servicing, investment management and wealth management services for institutions, high-net-worth individuals and families. For more than 130 years, our success has been anchored in one purpose: to serve as our clients' most trusted financial partner, guarding and growing their assets as though they are our own. Our market-leading technological capabilities-spanning from artificial intelligence for currency management, blockchain for fund administration and cloud-based solutions to deliver personalized wealth management services-allow us to deliver the highest level of service to our clients with speed and precision.
What we do
Northern Trust's international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur.

Northern Trust is proud to serve the Australian community with global capabilities, meaningful insights and exceptional service. Institutional clients across Asia Pacific have relied on Northern Trust for effective solutions and ethical guidance across asset servicing and asset management since 1986.
Role Summary
As part of the Australian client services team, this role role supports the Global Fund Services businesses in relation to all aspects of managing the administrative and relationship needs of institutional trust clients. You will respond to institutional client inquiries and coordinate client activity. This will involve Identifying opportunities for expanding business relationships through additional products or services and you will act as key consultant to clients.
This role will report to the Manager - GFS Client Services.
What you will do
1. Manage the administrative and relationship needs of institutional trust client. Responds to inquiries from clients and coordinates client activity.
2. Identifies opportunities for expanding business relationships through additional products or services. Partners with Relationship Managers to expand shared relationships.
3. Acts as key consultant to client, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving.
4. Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
5. Develops complete understanding of client's business, objectives, goals, and market challenges.
6. Assists RM's in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking services.
7. Participates in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, and ensures smooth delivery of new services.
8. Manages and enhances client profitability.
9. Travels to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.
Your Knowledge/Skills
• 4-6 years' experience in financial servicing/accounting fields, with a client servicing background.
• In-depth knowledge of trust or asset management and/or finance and relevant business segment specific issues usually acquired through work experience.
• Skills in negotiation, leadership, sales, and client servicing are necessary to service the client relationship.
• Knowledge of applicable industry laws and regulation, usually acquired through prior work experience.
As of March 31, 2021, Northern Trust Corporation had:
• $14.8 trillion in assets under custody/administration
• $11.5 trillion in assets under custody
• $1.4 trillion in assets under management
• $164 billion in banking assets

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. In Australia, we are actively involved in many ways with both community and diversity organisations, which includes charity participation days. For families we offer a very generous parental leave scheme, and all staff have access to subsidised health insurance if they choose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today!

• Want to learn more about our company? Visit
• We are a leading global financial institution- Click here to check out our company accolades!

For a private discussion please contact Gez Williams on +61 3 9935 8204.

Additional Information

Northern Trust Company logo
More Jobs Like This
See more jobs