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Case Manager Level 1

Allianz Eleebana, Australia
Posted 7 days ago Permanent Competitive
Case Manager Level 1
N/A no job add required Case Manager - Critical support team - CTP Personal Injury Claims - Charlestown

  • Put the customer at the heart of everything you do.
  • Feel empowered to make a positive impact.
  • Be trusted to do what's right.

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

What if you could play a more hands-on role in helping injured customers get back on their feet?In the role you will be able to work with severely injured (traumatic brain injury, spinal cord injury etc) customers, handle complex and sensitive conversations, understand how disability impacts on daily living and identify when the customer would benefit from early intervention following severe injuries suffered because of a motor vehicle accident. You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and relevant stakeholders with the outcome of maximising return to work and return to health outcomes. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:
  • Determining liability and managing a portfolio of CTP claims for customers who have sustained severe injuries following a motor vehicle accident.
  • Building effective working relationships with key stakeholders, injured customers, family members, solicitors, and medical professionals to drive successful outcomes.
  • Assessing claims for reasonable and necessary treatment, income support payments rehabilitation requirements and supporting customers step by step through their CTP Journey towards settlement.
  • Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports as well as medico-legal reports.
  • Adhering to all compliance and legislative requirements
  • Negotiation and conflict resolution skills

Important to your success:
  • Relevant experience in a comparable industry is desirable (banking/finance services, critical incident response, real estate, legal industry experience)
  • Experience in a similar case management role within personal injury insurance (highly desired).
  • You will have the drive and interest to your customer focused experience and approach to grow a career in case management.
  • You will be known for your empathetic style and customer focused approach which allows you to 'walk in our customer's shoes'.
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner.
  • Solid problem solving and relationship building abilities.
  • Year 12 certificate or equivalent.
  • High attention to detail, excellent time management skills and the ability to adapt when changes occur'.
What's on offer:
  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer. Case Manager - Critical support team - CTP Personal Injury Claims - Charlestown
  • Put the customer at the heart of everything you do.
  • Feel empowered to make a positive impact.
  • Be trusted to do what's right.
  • At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

    We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

    We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

    Let's care for tomorrow, so we can create a better future together, for everyone.

    What if you could play a more hands-on role in helping injured customers get back on their feet?In the role you will be able to work with severely injured (traumatic brain injury, spinal cord injury etc) customers, handle complex and sensitive conversations, understand how disability impacts on daily living and identify when the customer would benefit from early intervention following severe injuries suffered because of a motor vehicle accident. You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and relevant stakeholders with the outcome of maximising return to work and return to health outcomes. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

    You'll be responsible for:
  • Determining liability and managing a portfolio of CTP claims for customers who have sustained severe injuries following a motor vehicle accident.
  • Building effective working relationships with key stakeholders, injured customers, family members, solicitors, and medical professionals to drive successful outcomes.
  • Assessing claims for reasonable and necessary treatment, income support payments rehabilitation requirements and supporting customers step by step through their CTP Journey towards settlement.
  • Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports as well as medico-legal reports.
  • Adhering to all compliance and legislative requirements
  • Negotiation and conflict resolution skills
  • Important to your success:
  • Relevant experience in a comparable industry is desirable (banking/finance services, critical incident response, real estate, legal industry experience)
  • Experience in a similar case management role within personal injury insurance (highly desired).
  • You will have the drive and interest to your customer focused experience and approach to grow a career in case management.
  • You will be known for your empathetic style and customer focused approach which allows you to 'walk in our customer's shoes'.
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner.
  • Solid problem solving and relationship building abilities.
  • Year 12 certificate or equivalent.
  • High attention to detail, excellent time management skills and the ability to adapt when changes occur'.
  • What's on offer:
  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
Job ID  50564
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