Expression of Interest - Personal Banking Advisors and Customer Service Advisors

Job Description

We are looking to recruit passionate and motivated customer service superstars to join our fabulous Westpac and St George Teams across ACT

Description for Internal Candidates

• Expression of Interest for upcoming Personal Banking and Customer Service Advisor positions
• Permanent full and part time roles in our ACT Westpac/St George branches
• Kick start your career in banking and finance

How will I help?

We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs.

Your role as a Personal Banking Advisor or Customer Service Advisor will be a key customer facing position in our branch network. You will have quality conversations with our customers every day, creating a stress-free, seamless experience for every person you serve.

Your key responsibilities include:

• Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
• Helping customers with transactional and savings banking needs
• Building strong relationships with customers
• Providing relevant banking advice to suit their situation and goals
• Referring customers onto our team of specialists when required
• Educating customers on new technologies to assist them in the future
• Proactively contacting existing customers via phone or email

What's in it for me?

Firstly, you want different, not traditional. You love the challenge of working in a dynamic environment where you're setting a new benchmark in customer service.

Secondly you crave development - because our customer service advisors are so critical to us there are so many opportunities for career & personal development available to them. Whether it is taking the next step into a specialist role, home lending, leadership, business banking or wealth - we have many opportunities for our people & we really want to see you grow.

Thirdly, whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

Finally, you want to work with great people. You know that great people make great workplaces - we think we've developed a fantastic team of people and we want other fantastic people to join us.

What do I need?

• A strong background in face-to-face customer service, with experience handling cash quickly and accurately
• The ability to multi-task and think on your feet in busy environments
• The ability to build relationships with customers from all walks of life
• Being comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
• A background in sales or banking experience is highly desirable, however, we believe we can teach these skills to an individual with a positive can-do attitude and eagerness to learn.

What's it like to work here?

We aim to provide one big, supportive team of people who help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

As part of our commitment to creating a diverse and inclusive workplace, we invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email talentacquisition@westpac.com.au

Do you need reasonable adjustments during the recruitment process?

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 or email talentacquisition@westpac.com.au