Case Manager / Claims Assessor Case Manager / Claims Assessor …

Hays Banking
in Canberra, Australian Capital, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Banking
in Canberra, Australian Capital, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Banking
See job description for details
Seeking a motivated professional to join a collaborative and friendly team.
Your new company
Our client is a global leader in the insurance sector. They pride themselves on offering a desirable culture and value their employees as their number one asset, they continue to invest in their people offering flexibility and continued job satisfaction. This is an opportunity to learn and grow with an innovations focused organisation, in a fast paced environment.

Your new role
This is an excellent opportunity to work with a highly competent team. Reporting to the Team Leader, you shall work to ensure quality and satisfaction of your customers. You shall be responsible for:
  • Proactively managing claims, identifying and managing return to work barriers on individual claims and implementing strategies to address these
  • Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints
  • Maintaining regular contact with customers and other stakeholders, ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations
  • Ensuring data integrity and privacy standards are maintained
  • Actively contribute to the achievement of business targets and participate in projects, as required
What you'll need to succeed
This role requires an individual who has great problem-solving skills and experience in customer services. You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences. You also have:
  • Ability to plan and prioritise effectively, organise tasks and manage resources and demands
  • Ability to recognise, avoid, manage and escalate conflicts
  • High attention to detail and the ability to quickly identify errors or inconsistencies within information
  • Excellent verbal and written communication skills
What you'll get in return
This role is located in Canberra within a global organisation which offers flexibility and a positive work culture. This is a permanent role with a salary of $60,000 - $65,000 p.a., depending on level of experience.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Gary at (02) 61127604 or email gary.ahluwalia@hays.com.au.

If this job isn't quite right for you though you are looking for a new position, please contact us for a confidential discussion and visit our website www.hays.com.au to review our current list of available positions.

LHS 297508 #2551713
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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