Technology Services Consultant Technology Services Consultant …

Hays Technology
in Brisbane, Queensland, Australia
Permanent, Full time
Be the first to apply
Hays Technology
in Brisbane, Queensland, Australia
Permanent, Full time
Be the first to apply
Hays Technology
See job description for details
Internationally recognised financial institution on the hunt for an enthusiastic Service Desk Analyst.
Your new company

You will be working as a part of an internationally recognized financial institution as part of their Level 1 service desk team, providing internal support for all staff at their coveted Brisbane CBD location. With this role becoming available due to an internal promotion, you will be part of a thriving company culture that wants to see you succeed with plenty of scope for progression.

Your new role

You will be responsible for providing outstanding customer service to all levels of internal staff, providing innovative solutions to their Level 1 technical problems. No day will look the same, but some of your core responsibilities will include:
  • Providing efficient and timely delivery of local IT support services
  • Ensuring all customer requests for service are resolved/delivered/managed in accordance with SLA's Record and maintain all relevant information including progress via their ITSM tool (ServiceNow)
  • Accurate diagnosis of root cause
  • Stocktake and floor-walks to proactively identify faults and take ownership of all infrastructure
  • Escalation of requests if symptomatic of underlying issues with IT equipment
  • Participation in national projects
  • A rotating on call roster
  • Voluntary roster supporting the higher-ups within the business
What you'll need to succeed

You will live and breathe IT: you'll be the go-to in your family for any IT related issues, and you'll explore hardware or script in your free time for fun. You'll have a passion for customer-service, and genuinely enjoy meeting people and building relationships. Some of your experience and skillset will include, but is not limited to:
  • Experience exploring technical hardware
  • Experience coding/scripting
  • Strong across Microsoft products, with emphasis on Office 365
  • Foundational understanding of ITSM methodologies
  • Demonstrated ability to identify and rectify faults within a Microsoft operating system
  • Ability to fulfil service requests in adherence to processes and procedures
What you'll get in return

Working in such a renowned firm will open countless opportunities for growth and development down the line. You will have outstanding IT infrastructure at your fingertips and be exposed to highly sought-after experience within an enterprise environment. On top of that, employee benefits will include:
  • Financial award system based on performance
  • Rotating on-call roster offering substantial compensation
  • Voluntary on-call executive support roster paying an attractive fee
  • No time lost policy
What you need to do now

If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV via our secure portal.

For further information about this role, please contact:

Caitlin Bills
Recruitment Partner
(07) 3243 3044

LHS 297508 #2530975
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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