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Sales and Service Consultant, Gold Coast, 20hrs/wk

Allianz Brisbane, Australia
Posted 2 days ago Permanent Competitive
Sales and Service Consultant, Gold Coast, 20hrs/wk
Part time role, Gold Coast - 20 hours per week

Role Purpose:

To service members, clients and associates with products and services, and assist with insurance projects within their respective state.

Internal relationships:
  • General Manager - Partners
  • General Manager - Health and Growth Market Products
  • National Sales Manager - Health Insurance
  • National Account Manager - Health Insurance
  • National Client Service Manager - Health Insurance
  • Client Service Managers - Health Insurance
  • Health Insurance Client Services Representatives
  • Health Insurance Operational team
  • SWS & PAGE Team

External relationships:
  • Members
  • Clients - Education Providers
  • Clients - Agents
  • Direct Billing Providers
  • Student Associations & Organizations

Key responsibilities include:
  • Customer service
  • Maintain customer service locations with appropriate and current collateral which includes but not limited to claims forms, envelopes, brochures, promotions.
  • Materials and information are to be visible and accessible to students
  • Assist students with specific claims and extending to customer location assistance, emails, telephone etc.
  • Ensure high level of distribution of cards to students.

Customer focus:
  • Ensure customer contact and accessibility to Allianz Worldwide Partners taking into account peak periods.
  • Train and brief Clients re: products as appropriate
  • Assist with Clients queries
  • Regular contact with Client staff including finance, administration, student support, marketing, health staff
  • Liaise with direct billing medical providers and monitor supplies of collateral, posters, and other Allianz Worldwide Partners information
  • Monitor and report feedback and complaints from clients, members, or associates
  • Report any issues raised by direct billing medical providers
  • Ensure direct billing providers are aware of the nearest customer service locations and access times

Fostering relationships
  • Coordinating orientation activities, promoting attendance at orientations and post-orientations follow up
  • Assist with activities and task associated with obligations of preferred provider agreements

Sales
  • Liaise with student bodies or associates to integrate product and improve the relationship and coordination of any international student problem or concern
  • Assist with research into appropriate local channels for product sales
  • Co-ordinate activities to distribute information regarding product
  • Assist with product sale presentations

As the successful candidate you'll be able to show:

Committment:
  • Ability to work 20 hours per week at the Gold Coast university campus
  • Option 1: 4 days 11am - 4pm Monday - Thursday

    Option 2: 5 days 11am - 3pm Monday - Friday

Leadership Skills
  • Ability to work autonomously and be self-motivated
  • Ability to share ideas and contribute to team discussions

Problem solving & decision-making skills
  • Ability to interrogate a problem and develop processes to satisfy customer needs within the parameters of the product
  • Flexibility to manage calls remotely and online enquiries from home during COVID lockdown periods

Communication Skills
  • Ability to communication, and build effective relationships at all operations levels of the business
  • Other languages would be highly regarded

Professional Skills
  • High level of professionalism, maturity and candor in daily work ethic
  • Confident in approach

48862 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Job ID  48862
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