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Partner Solutions Architect

Global Payments, Inc. Brisbane, Australia
Posted 11 days ago Permanent Competitive
Partner Solutions Architect
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit , Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

About the role

Reporting directly to the Head of Partner Acquisition, the Partner Solutions Architect role forms a key part of the Partner Acquisition Team for AU/NZ and plays a pivotal role in guiding software development partners onto the Global Payments payment platforms , developing and leading best practice solutions that aligns strongly to the GP Oceania value proposition.

You will also:

  • Develop and maintain a comprehensive technical understanding of our API suite and relevant partner APIs;
  • Design and recommend solutions for partners and large merchants, including proof of concepts, demonstrations, installations, troubleshooting, and training;
  • Troubleshoot and resolve API integration issues with partners and clients;
  • Lead client meetings to develop and implement solutions, both virtually and on-site;
  • Respond to technical queries from partners with a customer-centric approach;
  • Contribute and assist with maintaining internal documentation, knowledge base articles and training materials to support and uplift the knowledge of all internal stakeholders;
  • Maintain and contribute to external API documentation for developers and integrators;
  • Participate and lead the training of stakeholders in the correct use and integration of our API's;
  • Provide exceptional customer service in all interactions.

About you

You are passionate about understanding customers and have a strong commercial acumen and effectively align solutions that deliver mutual benefit and a sustainable technical outcome.

In addition to having a love for technology and curious mindset, you will also bring:
  • A minimum of 3 years of relevant experience working with API technologies in a prior Pre-Sales or Solutions Architect role;
  • Ability to drive detailed conversations regarding technical requirements with a sales led focus in large groups and teams;
  • Ability to acquire a broad understanding of integration API's;
  • Previous exposure to software development;
  • Experience in working with and consuming REST API's and an understanding of key API concepts;
  • Ability to write basic SQL queries to extract and analyse data;
  • Be practical and analytical with the aptitude and capability to learn quickly and with a positive attitude.

Nice to haves:

  • Prior software development experience preferred but not mandatory;
  • Exposure to high volume transactional environments would be advantageous;
  • Exposure to enterprise software solutions;
  • Knowledge or experience with PCI DSS.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days , plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice , study leave and an Employee Stock Purchase Plan .

Ready to Apply?

If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application.

For further information please email kristy.ward@globalpay.com

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role.

#LI-HYBRID

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Job ID  R0051809
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