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Claims Investigations Specialist

QBE Insurance Brisbane, Australia
Posted 4 days ago Hybrid Job Permanent Competitive
Primary Details
Time Type: Full time

Worker Type: Employee

Investigations Claims Specialist
  • Location: Brisbane
  • Type: Permanent, full time
  • Hybrid role, Happy to talk flexible working
The opportunity

This is a rare and exciting opportunity for an experienced Investigator to join our Claims Fraud Investigations team. As a valued member of the team you will be responsible for reducing our exposure to fraud and non-genuine claims across the personal risk portfolio which includes Compulsory Third Party, Workers Compensation and Liability investigations.

Your new role
  • You will have responsibility for managing complex fraud claims as required. This role will support the Investigations Managers within the Investigations and Claims Support Team (ICST) deliver the internal investigative expertise to reduce QBE's exposure to fraud and other non-genuine claims across the statutory classes, motor and property portfolios.
  • Analyse suspected fraudulent and other non-genuine claims across statutory classes, motor and property claims
  • Develop investigative strategies including surveillance techniques and other appropriate strategies.
  • Allocate and prioritise daily workloads for investigated claims.
  • Managing the external investigation process associated with suspected non genuine claims
  • Conducting desktop investigations on suspected non genuine claims in accordance with the GI Code of Practice and industry best practice
  • Instructing and managing external investigative service providers to ensure effective cost efficient services are provided
  • Preparation of clear and concise evidence matrix reports for claims to determine liability.
  • Contribute to the refinement of processes and procedures to improve fraud analysis and procedures.
About you
  • You will have a number of years' experience in managing investigations in a corporate environment, preferably insurance/ financial services, however we are open to other industries as well. You will have experience in detecting fraud/using fraud indicators and demonstrate experience using fraud detection systems
  • Extensive claims expertise and or dispute resolution experience in GI.
  • Experience in CTP or Workers Compensation is highly desirable for this role
About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
  • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:
  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
  • Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021
Apply now

APPLY NOW and let's make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Application Close Date: 21/06/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID  324128
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