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Case Manager, High Complexity

QBE Insurance Brisbane, Australia
Posted 2 days ago Hybrid Job Permanent Competitive
Primary Details
Time Type: Full time

Worker Type: Employee
  • Location: Brisbane/hybrid role
  • Type: Permanent - Full time
The opportunity

We are seeking a dedicated High Complexity Case Manager to join our Brisbane CTP Insurance team. In this role, you will play a crucial part in managing complex CTP insurance claims, working closely with injured parties, healthcare professionals, legal representatives, and other stakeholders to ensure the best possible outcomes for our clients.

Your new role
  • Build and maintain effective relationships with key internal and external stakeholders, using a collaborative approach to obtain information and to seek technical expertise from peers to manage claims effectively
  • Manage the end-to-end claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
  • Respond to client requests in accordance with service standards
  • Ensure accurate claims data is entered in accordance with the required quality assurance standards and reporting to ensure accurate payments and wages are processed, claims are reported on correctly, and service standards are met
  • Prepare documents, files and records for legal matters including for trial and subrogation, and submit administrative reports as required
  • Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelines
  • Support the implementation of the Claims strategy to enable delivery of overall business targets
  • Participate in all relevant meetings to share and develop strategy, knowledge and best practice
About you
  • 1-2 years experience within a customer facing or administrative role in a fast-paced, high-volume environment
  • Knowledge and/or experience in the Personal Injury or insurance industry is desirable
  • Empathetic and resilient in nature with a keen interest in supporting stakeholders through challenging and sensitive situations
  • Knowledge of the ClaimCentre system is desirable but not essential
  • Stakeholder management skills and knowledge around problem resolution
  • A keen willingness to learn with a proactive and positive attitude
About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
  • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 12 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:
  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
  • benchmark on LGBTQI+ workplace inclusion
  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021
Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Application Close Date: 02/05/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID  315865
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