Call Centre Operator Call Centre Operator …

Hays Accountancy & Finance
in Brisbane, Queensland, Australia
Permanent, Full time
Last application, 26 Jan 22
Competitive
Hays Accountancy & Finance
in Brisbane, Queensland, Australia
Permanent, Full time
Last application, 26 Jan 22
Competitive
Hays Accountancy & Finance
See job description for details
Call Centre Operator - Brisbane CBD - Permanent Full-time Opportunity - Travel Discounts!
Your new company
Our client is a cruise holiday company who started their business venture in the United Kingdom and have expanded their business to South Africa, Germany, Dubai and Australia. The core of their business is to plan bucket list cruise holidays for their customers. They are looking to expand their team in their Milton office and are looking for qualified call centre operators for their business.

Your new role
Reporting directly to the Call Centre Manager, you will be responsible for providing exceptional customer service to any inbound customers. You will also be responsible for:
  • Understanding customer's needs and catering to any general customer enquiries
  • Handle and resolve customer complains, compliments and feedback
  • Any administration work that is required and making notes on the system
  • Providing travel knowledge and expertise to customers
  • Build customer relationships and rapport
  • Any outbound calls in regards to itinerary changes/flight changes and processing payments
What you'll need to succeed
The ideal candidate will have proven experience in a call centre environment, travel background and knowledge is desirable but not essential. The successful candidate would be a motivated and highly driven individual who is a great team player.

What you'll get in return
  • Discounts for family and friends on travel cruises
  • Opportunity for bonuses based on KPI's yearly
  • Extensive training on travel knowledge
  • To be a part of a great team with a competitive salary
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Feel free to email me at Ivy.Chau@hays.com.au for more information or give me a call on 3243 3053.

LHS 297508 #2585656
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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