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IT Support Lead

Hays Albury, Australia
Posted 13 days ago Permanent Competitive
See job description for details
IT Support Lead job available at MSP | Permanent | Wodonga | ASAP start Your new company
A National Managed Service Provider is looking to recruit an IT Support Lead for a permanent opportunity based with one of their clients in Wodonga VIC, commencing ASAP. This role is ideal for a Senior IT Support Engineer that is looking to transition into a people management / strategic role, whilst remaining hands-on. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.

Your new role
In this exciting role, you will be:
  • Providing 2nd and 3rd level onsite IT support for ~800 users.
  • Managing, mentoring and training a Level 1.5 Support Engineer.
  • Providing guidance and leadership in managing, measuring, monitoring and improving the customer support experience.
  • Performing technical support of servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • What you'll need to succeed
    To be successful in your application, you will need:
  • Demonstrated experience in providing level 2 & 3 IT support.
  • Sound knowledge of Windows & macOS, Active Directory, Windows Server, Azure, Office 365 / G-suite, VMware / Hyper-V, VoIP and Network troubleshooting.
  • Highly developed troubleshooting and problem-solving skills.
  • Prior experience managing or mentoring junior IT technicians.
  • Experience working within a Managed Service Provider or Consultancy is preferred.
  • A tertiary education in Information Technology as well as Azure, Microsoft, ITIL, Cisco and VMware certifications are beneficial.
  • What you'll get in return
    Working in an organisation where they develop and grow careers, you will be offered a great salary package. This organisation prides itself on internal promotion and career development. Do not miss out!
    What you need to do now
    If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to daniel.bertino@hays.com.au.#2864987
    Job ID  2864987
    ABOUT COMPANY
    Sydney, Australia
    12100 Employees HR & Recruitment

    About us

    At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

    Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

    Looking for the right role for you? 

    At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

    Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

    Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

    Take the next step at hays.com.au

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