Customer Service Team Leader Customer Service Team Leader …

Hays Accountancy & Finance
in Adelaide, South Australia
Permanent, Full time
Last application, 23 Jan 22
Hays Accountancy & Finance
in Adelaide, South Australia
Permanent, Full time
Last application, 23 Jan 22
Hays Accountancy & Finance
See job description for details
A well established national brand is seeking a highly professional and experienced Team Leader to join them
Your new company
This organisation is an Australian leader in its industry. They ensure their dedicated team are valued and supported every day, while building brand presence through positive reputation, quality products and unbeatable after sales service.

Your new role
Working from the Adelaide head office located on the CBD fringe you will be pivotal in ensuring continual exceptional customer service across a team of 12-18 team members. Working in partnership as a joint team leader you will be responsible for leading, developing and managing the customer service team to ensure exceptional customer experiences. You will lead by example, handle escalated phone calls and motivate and coach the performance expectations and outcomes of the customer service team.

What you'll need to succeed
To be considered for the role, we are looking for a bubbly, enthusiastic customer service Team Leader with:
  • Minimum 3 years' experience as a Team Leader
  • Proven experience leading, coaching and developing customer service team members
  • Excellent written and verbal communications skills
  • The ability to be adaptable, enthusiastic and demonstrate a customer centric mindset
  • Highly developed problem solving and analytical skills
  • Efficient computer skills and a good understanding of Microsoft Office Suite
  • Strong skills within the Microsoft suite, experience in performance management and handling of escalated calls
  • Previous experience in pronto EMS, Oneflo and Maximiser CRM or a similar CRM system will be highly beneficial
What you'll get in return
The ability to shape and develop a high customer focused team, a beautiful, modern city fringe office and an experienced co-leader to work alongside towards the team objectives.

What you need to do now
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered. Should you meet the requirements for one of these roles a Hays consultant will endeavour to contact you with relevant roles as they are released.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2597640
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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