Customer Service - Contact Centre - Lockleys, SA

Job Description

• Multiple full time, permanent roles onsite in Lockleys commencing 11 October
• Entry level opportunity, open to a variety of customer service backgrounds
• Full time paid training + Careers opportunities with Australia's oldest bank

Who we are
With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Creating better futures together is our purpose - it's what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple.

The Team
The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team!

https://www.youtube.com/embed/z-j1nByA9j0

Your journey will begin on 11 October as a Consumer Connect Banker, you'll be the friendly voice guiding our customers through their banking journey. You'll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.

Key responsibilities include:

• Providing top-notch customer service through inbound calls
• Resolving customer inquiries accurately and promptly
• Promoting Westpac products and services
• Contributing to a positive customer experience

The office operates across 7 days, Monday to Sunday, with rotating shifts scheduled between 7:30 AM and 7:30 PM AEST.

What's in it for me?
Under Westpac Group's Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products - from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.

What do I need?

We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:

• At least 12 months of customer service experience (any industry)
• Thrive in a corporate and professional working environment
• Ability to thrive in a high-paced, KPI-driven environment
• Genuine interest in Banking and Financial Services
• Availability to work on a 40-hour rotating roster, covering shifts between Monday - Sunday: 7.30am - 7.30pm AEST
• Willingness to commute and work onsite at our Lockleys office

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

• Opportunity to work overtime. Penalty rates will apply
• Full training provided from day one to ensure your success in the role
• Flexibility to work from home 3 days a week post training
• We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
• Incremental salary increases will be applied as you progress through the training journey

What is it like to work there?
You'll join one big, supportive team to reach our purpose of Creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible workspaces and unexpected careers. As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au