Consumer Connect Banker

Job Description

• Launch your career at Westpac: Multiple full-time, permanent roles based in Bedford Park.
• No banking experience? No worries: We welcome customer service superstars from all walks of life.
• Level up your skills and career: Get expert training, development opportunities, and flexible work options after 12 months.

The Team
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team! Click here to watch a video to learn more about the role

How will I help?

As a Consumer Connect Banker, you'll be the friendly voice guiding our customers through their banking journey. You'll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.

Key responsibilities include:

• Providing top-notch customer service through inbound calls
• Resolving customer inquiries accurately and promptly
• Promoting Westpac products and services
• Contributing to a positive customer experience

What's in it for me?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

We're seeking enthusiastic individuals with a passion for helping others. You'll need strong communication and problem-solving skills to excel in this role. Previous customer service experience is a plus, but not essential.

Key requirements:

• Exceptional customer service skills
• Strong communication and interpersonal abilities
• Ability to multitask and prioritize effectively
• Proficiency in computer systems and applications
• A positive and can-do attitude

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

• Opportunity to work overtime. Penalty rates will apply
• Full training provided from day one to ensure your success in the role
• Flexibility to work from home 3 days a week post training
• We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
• Incremental salary increases will be applied as you progress through the training journey

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au