Senior Application Support Engineer

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • S.W.I.F.T. s.c.r.l.
  • 17 Aug 17

If you want to be part of our dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, in 26 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that we are waiting for you here at SWIFT.

 

Responsibilities

  • Resolve moderately complex problem management issues by investigating and devising solutions for systems/ operations. Activities include and are not limited to conducting or participating in installations, configuration setups, error message handling, testing solutions, operational procedures in accordance with the established process and procedures
  • Design, develop and test supporting tools to aide in problem management analysis
  • Design, develop, test and deliver Oracle Database Administration process, policy, tools and procedures for continued, error-free operation of the FIN Critical Databases in Production Analyse, alternative approaches, etc.
  • May prepare and complete installation documentation and operating procedures
  • Actively participate in design review meetings for small to medium size/complexity/risk projects
  • Participate in system/network projects/enhancements by representing the department and providing technical advice/ solutions ensuring adherence to documented processes and procedures and risk mitigation efforts
  • Review complex problem situations, including via on-call, and identify preventive measures and improvements to processes, procedures, or tools and implement these as required
  • Interact with network services, software systems engineering and/or applications development in order to restore availability of services and/or identify root cause of complex problems
  • Provide technical guidance and act as mentor to less senior team members

Qualifications

  • University degree in IT / Engineering or equivalent Experience
  • At least 4 years of experience in a similar position in a technical support environment including debugging and problem analysis in support of mission critical applications and services
  • Strong problem solving orientation and skills
  • Excellent communication skills, both verbally and in writing
  • Disciplined and process oriented attitude
  • Demonstrated leverage of a methodical and analytical mind-set during problem investigations and management of incidents
  • Ability to work under pressure
  • OS: HPUX, RHEL, Solaris, Window
  • DB : Proficient working knowledge of Oracle DB
  • Programming languages: Scripting languages, including ksh and Perl
  • Network technologies: TCP/IP, DNS, Firewall, ADC, VPN
  • Experience and knowledge with the technologies are a plus:
  • Entrust SM knowledge along with HSM technologies
  • Middleware: Tuxedo, MQSeries
  • Public Key Infrastructure technologies
  • Apache Tomcat and Weblogic